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REVIEW PROCESS
Quality controls are found throughout our claims handling process. They include:
Emphasis on Return to Work
Getting injured employees back to work quickly and successfully is important. If your employee
sustains a debilitating injury, our workers' compensation claims professionals will facilitate a
timely return to work.
Medical Cost Containment
Controlling medical costs is an ongoing challenge for every business. Sentry's state-of-the-art
managed medical care bill review system can help keep costs in line. For large medical bills that
are not from PPO network members, we also can negotiate price reductions in some cases. In addition,
Sentry's staff nurses provide medical resource assistance for our claims representatives.
Special Investigative Unit
Insurance fraud costs insurers and policyholders billions of dollars each year. Sentry is committed
to the fight against fraud. In addition to integrating fraud detection measures into claims adjusting
procedures, Sentry has a special investigation unit with trained investigators located throughout the
country. Members of this unit employ the latest strategies and technologies in the detection and
investigation of suspected insurance fraud.
Professionals Serving Professionals
You can be confident that your claims will be handled professionally. Sentry seeks and builds
relationships with service vendors who specialize in areas such as medical bill review, case
management, surveillance and rehabilitation.
Audit Standards
Sentry conducts systematic audits of claim files to assure quality and consistency in our claims
handling and external legal counsel practices. These audits help us maintain our standards, assure
regulatory compliance and provide quality service to our customers.
Property and casualty coverages and safety services are underwritten, issued and/or administered by a member of the Sentry Insurance Group, Stevens
Point, WI. Individual life insurance, annuities, pensions and group products are issued and administered by Sentry Life Insurance Company, Stevens Point, WI.
In New York state only, individual life insurance, annuities, pensions and group products are issued and administered by Sentry Life Insurance Company of New York,
Syracuse, NY. For a complete listing of companies, visit sentry.com. Policies, coverages, benefits and discounts are not available in all states. See policy for complete
coverage details. In New York, coverage provided through policy form numbers: (Life insurance) 585-3000, 380-1740; (Disability) 685-9000-31; (Dental) 785-7000; (Pension)
840-300(NY). Short-term disability insurance is not available in New York.
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