REVIEW PROCESS

Quality controls are found throughout our claims handling process.  They include:

Emphasis on Return to Work

Getting injured employees back to work quickly and successfully is important. If your employee sustains a debilitating injury, our workers' compensation claims professionals will facilitate a timely return to work.

Medical Cost Containment

Controlling medical costs is an ongoing challenge for every business. Sentry's state-of-the-art managed medical care bill review system can help keep costs in line. For large medical bills that are not from PPO network members, we also can negotiate price reductions in some cases. In addition, Sentry's staff nurses provide medical resource assistance for our claims representatives.

Special Investigative Unit

Insurance fraud costs insurers and policyholders billions of dollars each year. Sentry is committed to the fight against fraud. In addition to integrating fraud detection measures into claims adjusting procedures, Sentry has a special investigation unit with trained investigators located throughout the country. Members of this unit employ the latest strategies and technologies in the detection and investigation of suspected insurance fraud.

Professionals Serving Professionals

You can be confident that your claims will be handled professionally. Sentry seeks and builds relationships with service vendors who specialize in areas such as medical bill review, case management, surveillance and rehabilitation.

Audit Standards

Sentry conducts systematic audits of claim files to assure quality and consistency in our claims handling and external legal counsel practices. These audits help us maintain our standards, assure regulatory compliance and provide quality service to our customers.