Program Management
Our claims representatives actively manage claim files according to the special handling instructions our customers request and by adhering to Sentry's established best practices.
Our claims best practices include standards for:
- Initial claim input
- Medical cost-containment programs
- Prompt contact
- Telephonic/rehabilitation case management
- Investigation
- Litigation management
- Reserving
- Recovery/subrogation
- Medical disability management
- Fraud/special investigations
- Disposition plan
- Special handling instructions
- Supervision
