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Program Design and Implementation

Program Design

Working closely with customers, our claims teams design customized programs, which include:

  • Communication standards
  • Preferred claims reporting methods
  • Special claims handling instructions
  • Assignment of designated account representation and claims team

Program Implementation

To implement each program, we make contact with each customer and complete special handling instructions. We establish location codes, claims-reporting procedures, provide claim kits and access to INQUIRY, our online risk-management system. In addition, we assign a claims team based on the anticipated claims volume and complexity, notify team members of program expectations and establish a schedule of periodic claim reviews.


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