Claims services

Our claims services department is dedicated to taking care of you.

When you choose us as your business insurance provider, you’ll be supported by a team of experienced claims professionals dedicated to serving you. Our execution, customer service, communication, and solution-oriented approach keep the entire claims process moving along efficiently.

Our execution improves efficiency and fairness.

Every insurance company provides claims services, and they may offer similar programs and services to their customers. Our people set us apart.

• We execute better on our claims programs and services than the competition. How? By focusing on quality service and fair solutions, and applying our industry-specific knowledge.
• We do what we say we’re going to do. We’re honest and transparent about how we handle claims, so you know what to expect.
• Our claims associates are highly trained. We’re committed to developing talent, which means our claims people are skilled and experienced.
• We use industry-leading technology. Our claims management technology helps us reach fair and accurate resolutions.
• We're committed to a high standard of service. We work hard to ensure resolutions are fair and equitable for you.

We provide you with dedicated customer service.

We’re easy to work with. That’s what our customers tell us, and that’s the kind of experience we strive to provide. Report a claim anytime, 24/7—over the phone or through our online customer portal. Our customers can also track and monitor claims online. We have the claims staff and the technology to facilitate communication and streamline the claims process.

We communicate with you.

From the moment you report a claim to the time it’s resolved, your claims associate will work to do what’s right. We’re transparent about our process because we believe you shouldn’t be left in the dark when it comes to how your claims are handled.

Our customers know exactly how we handle claims, and the steps we take after a claim is made. Our claims process is characterized by the following:

• We encourage effective communication for a smoother claims process.
• We use industry-leading technology and programs to deliver a fair and equitable claims resolution.
• Our knowledgeable and experienced claims team possess industry-specific knowledge which helps them understand how claims can impact your business.
• We leverage our team’s experience and familiarity with your industry to help guide you through the process.

We focus on solutions that work for you.

Claims happen—that’s why you insure your business. And when they do happen, we work to resolve your claims efficiently and fairly so you can get back to focusing on your business and your future.

No matter the policy, no matter the claim, our claims team will be there to help simplify the complicated. Want to learn more about our claims services and how they can make a difference to you? Let’s start a conversation. Click below to find an agent.

Workers’ compensation claims resources

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If you’ve been injured in a work-related incident, we can help you find a network medical provider in your area.