Plan ahead with your Sentry retirement account

Frequently asked questions

• What information do I need to enroll?

  We’ll need your birth date, Social Security number, and personal email address to find your account information. Here’s some other information to consider:

  • We’ll ask you for beneficiary information, including birth dates and Social Security numbers. Note: Adding beneficiaries isn’t required during enrollment.
  • If you have existing retirement money you’d like to roll in to your Sentry retirement account, have the existing account name and estimated amount ready, and contact the prior carrier to acquire the proper paperwork to complete the rollover. 

• What do I do if I can’t verify my identity when I log in or enroll?

  We take your security seriously. That’s why we take steps to verify your identity before you can access your account. While this is typically an easy process, there are a few instances where you may have trouble validating your identity. In this case, contact your employer. They’ll work with us to resolve any issues.

• What’s my username?

  Your username is the email address that was used to sign up for your account. We recommend you don’t use your work email—in the event you leave your employer, you wouldn’t be able to access your account.

• What does vesting mean?

  Vesting is a right to earn employer-provided benefits over time. If your employer offers an employer-funded match to your 401(k) and it has a vesting schedule, that means you need to work for a certain amount of time to earn the amount they contribute to your retirement fund. Vesting schedules can vary.

• How do I request a distribution?

  To request a distribution/withdrawal:

  • Log in to your account
  • Choose Manage investments then Distributions from the menu
  • On the distributions page, select Request a new distribution
  • Follow the prompts

• What happens to my money when I leave my company?

  Your money stays in your account if you leave your employer and your account balance is greater than $5,000. You can choose to move your money (also known as a rollover) to another qualifying retirement account, such as a new employer 401(k) or IRA. You can request a rollover by logging in to your online account. See How do I request a distribution? above for more information.